Smartthings notify when device offline. Device added, but offline.

Smartthings notify when device offline All virtual switches and devices are still offline even after I rebooted the hub. No way to tell if devices are offline. Worth mentioning about those Monoprice Z-Wave Plugs - the energy reporting does NOT function on them. When the device goes offline, it is reported properly in the app and marked as offline. I have 55 zigbee devices on my apartament. Any thoughts. I have rebooted the hub multiple times. They show offline in both the ios app and in the IDE, yet they are all working properly in the app. Mar 18, 2023 · This is the only method that I know of to monitor offline devices. Oct 30, 2023 · The application does not allow you to send commands to an offline device, except for a refresh command, which on non-sleeping devices returns them online when the network is good and device respond. 043. In my googling I went into the classic Aug 20, 2024 · My hub v2 is offline (without internet connection but working), automations are working, but all my devices are in offline state and i cannot control them via app. often the whole network crashes. I’m looking for advice on a device to notify me if something is powered on via mains power. Any one else notice the same? Feb 26, 2022 · 2017-03-11 - Update: Added the ability to be notified if your Hub goes offline / online. For example, if you have a smart bulb in your living room and your kitchen, you'll want to know which is which, so you can control the right one every time. Sep 18, 2024 · I own and use 5 ST Tags 2. ’ I tried removing one of the switches from the Alexa app and re-adding it bit there was no change in behavior. Dec 6, 2024 · I have a V2 Hub with multiple Zwave, zigbee, and wifi devices. You will get one cloud message that your power is out if the device becomes unreachable from its own cloud, and another message when the power comes back on. Although I’ve had a Hubitat device for a while now I’m just coming round to setting it up after I’ve hit a device limit on my Smartthings hub. When I looked at my SmartThings app, those sensors’ “Right Now” tab looked normal, battery is good, temperature and open/close state were shown as usual. Remove the S9+ from the device list and reinstall. I also wanted to ask what device you are using the ST App on? Have you already tried clearing the cache of the Smart Things App. Fortunately, you can customize the name of your smart devices in the SmartThings app. So, what is the easiest and most efficient way to do this within Sharptools? Is there’s a way? I Jan 8, 2018 · There was no OFFLINE notification sent to the hub in XX number of minutes. Device still is reporting offline and physical device manipulation is not being properly received / displayed by SmartThings. Locations where I have Spectrum or Xfinity as the ISP, it’s very rare to have the ST WiFi go offline like this. Nov 15, 2015 · SmartThings doesn’t have a built-in wellness check option the way some other systems do, but you could certainly write one pretty easily. The wattage values are not reported via the SmartThings app Jan 26, 2024 · Device health has always been a bit of a mystery in SmartThings. For some reason though, all my devices are now offline, except for my hub and 1 light. No way to tell if people come or go. The FE599 is very susceptible to packet loss/delayed and if a single packet is lost (or delayed) it can lead to the hub thinking the device is offline. And everyday there is a failure in one or the other. The routine does not seem to fire. Aug 21, 2021 · My smartthings app is often offline on the device management page. In Smartthings, I used Webcore to tell me when a device went OFFLINE. Starting today (7/6) all my Sonoff Zigbee switches and Smartthings leak sensors went offline. 1% CPU, and I’m using only three Webhooks triggers and one Smartthings virtual switch. If you’re handy with a scripting language, you could use the ST CLI to get device status via the devices: health command and keep track of how long (or how many times) or is offline. SmartThings has tweaked the firmware for managing device offline detection. Sep 4, 2021 · As of addition and removal of some devices yesterday, I am seeing VERY similar behavior. The only working devices are my 2 Zwave switches. My question is: Is there a way to display a notification on the phone that this device went offline ? It does it automatically for example when my Samsung router goes offline, but it seems some extra steps are required for a Mar 25, 2021 · Starting yesterday, about 15 devices starting showing/acting offline. Receive Push and/or SMS notifications based on temperature, battery level, and/or time since last event. My security light cameras notify me when they are offline, so I can’t imagine there isn’t an outlet that can do the same. 5: 2930: February 13, 2019 Jan 4, 2017 · Via email or any other push notification… You should already get a push notification whenever the cloud is unable to reach the hub. ) Welcome to the famous “off-line bug. Jan 10, 2022 · To be clear, I was referring to a non-ST hub. You can also have it override the delay for offline devices and notify immediately. I haven’t changed anything in the environment and using the stock handler. Restore the TV to factory settings. If you’re using the enhanced lock device handler it may help speed up the process. + What is Offline Finding? As one of the key features of SmartThings Find, once you opt-in to the ‘Offline finding,’ it will allow your phone to be found by other people's devices, which opt-in to the ‘Offline Apr 24, 2023 · I have an offline device that doesn’t exist. Jun 10, 2021 · I have a Honeywell Round Lyric Thermostat and am having issues while connected to smartthings. Green light on the Hub. Other one, is actually slightly newer, and it is offline 75% of the time. I tried unplugging my hub for a few hours to force the zigbee network to rebuild, but my zigbee devices did not come online. When offline, the locks are not accessible in the new app Th old app shows them as online and I can still control them in the old app. Now some of the deviceds came back online, but a lot of devices are still offline. your home. i’d like to have the possibility to create a routine. I’ve seen some commentary online but nothing exactly the same. This appeared to work for about a half a day. I then have to take out the batteries, put them back in an rediscover the sensors in ST to make them work again. I’ve installed the wonderful device activity check app on Hubitat but I’ve noticed that some devices like my ST open/close Apr 3, 2021 · ST v3 Alexa hub Livarno Gu10 Ikea Tradfri bulb Tradfri PIR Tradfri Dimmer Hue bulb Hello all Above are a few items from 30+ throughout the house. Feb 11, 2014 · In addition to releasing the new SmartThings iOS version 1. Thank you for your help. Once I use the old app to lock or unlock the “offline” lock, the new app again shows them online. ) that can detect if a device(s) is/are disconnected and push a phone notification? Feb 11, 2014 · In addition to releasing the new SmartThings iOS version 1. Learn how to reboot the hub, update firmware, strengthen Wi-Fi connectivity, review network changes, and manage connected devices. Feb 16, 2015 · I would like to monitor for power loss. ST support has been abysmal. If they lost power, they go offline. Sep 2, 2017 · My method involves using a Raspberry Pi connected to my UPS to flip a virtual switch in Smartthings via Webhooks and IFTTT. It started happening yesterday at around 10am EST. These would be helpful notification if I knew what to do about them or why they are constantly going offline and online. If they do come back this would be a good indication that you have a device that is a bad Dec 13, 2024 · Got set up with Smartthings hub v3 in 2018 and set up a bunch of sensors without too much issue. I know there’s the Aeon Labs Jul 1, 2020 · Is there a device that can send me a notification when this happens in the future? The outlet is strictly for garage and outdoor circuits so I didn’t know about the power failure until it was too late. Jan 24, 2022 · Hello everyone, so, after venturing in the world of smartthings one step at a time, I finally managed to set up a few automations and I’m starting to get the gist of things. It seems like ST is doing background updates or changes again with no notice to us. Once it's set up, enable guard mode, this can be done with a toggle in the app or by saying "Alexa, I'm leaving" to the device. Regain control over your devices and ensure seamless connectivity with our helpful The smart plugs I have do not have the option specifically to notify me if they lose power ,BUT, they notify me if they go offline. However, I’d like to know when Smartthings will have the ability to have an “If” condition within the Smartthings app. Still can not use the ST app to control Apr 16, 2019 · If using the STSC app, try installing the Classic app and logging in as New to SmartThings and see if your devices show as offline there. If the device supports it, Device Monitor will look at the online/offline status of the device. The outage yesterday, even though it was relatively brief, has me questioning whether i want to continue automating my Aug 11, 2020 · Anyone still having problem with devices showing offline in IDE. Have also checked the wifi channel to ensure not using the same Oct 27, 2020 · If I’m posting this to the wrong location you have my apologies. I have figured out (or think I have) a way to keep the smartthings hub connected to the internet through a power outage using Freedom Pop, so I do understand that issue. Deleted and re-added Aug 4, 2020 · Same issue here. Can someone write an app where I can receive notifications for the no-hub situation? Notifications should include sending me an email, a text, an SMS, a Push and, best of all, call my cell phone. Apr 2, 2019 · Occasionally, I open my Smartthings app to discover a disconnected device, but Smartthings provides me no automatic notification of this offline status. Apr 2, 2021 · The device that was added was offline, and no amount of re-adding fixed it. This pattern is the same as when the issue originally occurred. Boom, what a improvement. If I reboot the hub through the IDE they come back online. Oh, did i mention that devices randomly going offline with smartthings is now also a issue of the past? Never had it in the 2 months i use home Jul 23, 2020 · Now, devices are offline on my ST app. Aug 5, 2019 · Starting last week, every few hours around 7-10 z-wave devices are going offline. I’ve replaced the batteries but didn’t want to have to try and re include and loose the programmed codes… Mar 4, 2020 · JUST getting started with Smartthings, although I’ve spent plenty of time in the past creating pretty complex Stringify flows, etc. I have the little frown face next to the device on the home screen. Devices gets offline for no reason, then I must go to the fusebox and force the restart of then by killing the switch on and off. I have other Hue sensors Oct 20, 2023 · For the last few months my ST water leak sensors have been going offline and then back online 20-30 times a day. Thanks for your Oct 25, 2023 · Like many people I’ve been plagued with issues for constant bombardment to my and my wife’s phones of leak sensors going offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online Dec 16, 2020 · On one occasion all devices came online but went off line soon after. I’m looking for a way to monitor if a device goes offline and alerts me. Sep 12, 2021 · This would only need to be disabled long enough for the devices to stay connected to your 2. I did also notice a plugin failing to download. I Jan 8, 2021 · - Tap (icon) from SmartThings main page, then tap SmartApps menu. I have also already installed WebCoRE and run my first test piston successfully. Now it is impossible. Aug 7, 2024 · I have an old SmartThings Hub, model STH-ETH-200 (I think AKA 2015) since 2016. Is this a new thing? Getting these types of notifications? I use the edge bridge monitor to monitor these type of notifications when devices go offline as I have more control over them ( as in Feb 25, 2018 · Hello! I’m new to Smartthings hub (only about a week) and I’m randomly getting “Smartthings Offline” notification on my phone. Second time such a huge glitch. How can I solve it Apr 1, 2017 · This only started happening during the SmarThings platform issues April 13th-14th. I have tried almost everything: Ethernet or Wifi. I have zooz, aeotec, and fibaro water sensors, and all of them have gone offline and online at some point in the last three days. Cleared the app cache to see if it Oct 21, 2019 · @kleach, if you need a very fast notification when loosing power (like I did), see this post: Detect power out / off at Hub Location with Hub and Internet on UPS. Otherwise the inactivity of all devices is a nice proxy, although has a delay. Leaving the detail view and coming back in properly populates everything. . 1 Like m0nk3y (Monkey) April 16, 2019, 12:37pm Dec 25, 2015 · If I remove the batteries and go to my room and select the device, the device still shows as 91% battery, without any indication that the connectivity is lost… Correct. Mar 14, 2021 · The go to smartapp for this for a couple of years has been one created by a community member, called “simple device viewer. Unravel the mystery behind internet disruptions, weak Wi-Fi signals, and other common causes. The Life portion of the ST App will show location but only triggers a notification when the Tag enters/leaves the hub location, ie. The only WiFi (LAN) device that is directly connected to my hub was shown as offline whenever it received a new IP. I have read this https://status. To experiment I transferred a range of items from ST Aug 2, 2017 · @krlaframboise Kevin’s Simple Device Manager reminds me in his app that we can look at the last update time from the device and calculate the difference between now and that last update. My RPi3 is running at 0. I had to delete the offline blind and re-add the new one to all my automations. I do not see any way to assign a geo-location other than the hub location. Reset the router by unplugging. Aug 25, 2017 · Guys - here’s a piston designed to send a notification if a device goes offline. Due to that I have turned off notifications from SmartThings (was getting spammed to death) and was using Simple Device Viewer that would just send me a text once a week that they were low and then more frequently when they were actually dead. (For example, if a smartplug in my garage goes offline then it’s highly possible that the power to the garage has gone out - which could May 22, 2023 · I have the tuya water leak sensors that seem to work even when they register as offline. Most of them are smart lamps that only go on/off, but also quite some other devices. 00010. Good thing it was the garage lock. Worried about how ST was failing to integrate with many manufacturers i bought the latest Alexa speaker with ZigBee hub. Three others went offline only because the house sitter flipped a switch. Anyone else having issues with a lot of devices going offline again for no reason? I tried doing a reboot and no change. Has anyone else seen this? Is there a way to tell in my ESP32 firmware that I am not communicating with SmartThings anymore? If Oct 16, 2024 · What I am basically trying to accomplish is to have the SmartThings app notify me when either of my two circulator pumps that are part of my boiler system are running or not. I have many of these devices in different properties. I have smart outlets that I’d like to know if they are offline so I can be notified. This has been about 5 days ago now. I noticed that 2 of my sensors show offline and have not reported anything in months. New Dashboard Feature allows you to view Aug 5, 2018 · 2017-03-11 - Update: Added the ability to be notified if your Hub goes offline / online. Some could even be controlled while being “offline” via Alexa voice controls that still seemed to work, although the app had lost all control of them. In short, I’m trying to use my Smartthings to alert me if my alarm is going off. I’m now up to my third one. All the devices were working fine on the detail pages apart from the usual offline warning in a grey panel. It will come to any device where you are signed in with the SmartThings mobile app. Something went haywire. I only had one device go offline. I don’t know when this happened but I first noticed it this past Saturday. I have my alarm set to switch on a plain-old-electrical-outlet when it is going off, which I currently have a siren plugged into. Find solutions to network problems and learn why updating your Wi-Fi settings on the SmartThings Home Hub is important. In this case, when the circuit trips, the power meter will go offline, and at at the next polling interval (also configurable) the smartapp will report a notification. Is there an edge driver that can fix these issues, or do i just need to keep researching and buying new sensors? Iris door sensor offline as Oct 27, 2024 · Nothing to do with the driver. Nothing works. api. Be forewarned that this driver requires my edgebridge app running on an always-on computer with internet access. I had this working well within ST. I used to connect with ST even if the TV was turned off. I have even pulled the air gap in the switches and reset the breaker for one area. I didn’t have this Have reset hub a couple of times, redid network, nothing. This is totally random, it was all working fine in the afternoon when I left, What could have caused this to happen? How may I reconnect these devices, short of reinstalling them one by one? Is there a glitch at SmartThings right now? I already rebooted the hub 2x, and I restarted the ST app, no change Jun 24, 2021 · From the Smartthings Status Page: June 15 - firmware update. ST Jul 28, 2021 · Hi. ST has been running great with all ikea and Livarno bulbs and controllers. Jan 25, 2021 · Hi everyone! I built a directly connected device using the C SDK and an ESP8266. May 18, 2023 · Having trouble with an online device appearing offline in SmartThings? Learn how to troubleshoot and fix device connectivity issues in the SmartThings app. Hi, lurking and learning Has anyone out there got a piston that checks for any device being offline? then a push notification with the offending device name @faze built a piston that checks one device I would really like it to check all devices Reading time: 2 mins 🕑 Likes: 4 Mar 4, 2016 · 2017-03-11 - Update: Added the ability to be notified if your Hub goes offline / online. Jun 13, 2023 · The last time I got a notification that the device came back online, I immediately went into settings, verified it was set to 1 for wake up and then hit save. This can be more accurate than looking at events sent by the device. In my IDE I have one device showing online and alexa responds normally. Almost all other routes of OFFLINE devices are direct to the Hub. When I go into the detailed view the components work fine. No luck. When the hub is offline I get notices, but not for devices. I had tried to turn on a light via the app and it turned out to be offline, along with 9 other devices (out of 31). Apr 24, 2020 · All of the device monitors I saw send sms push notifications. for Oct 14, 2020 · I have a ST Hub V2 and a bunch of sensors (mostly water leak sensors), all of which are showing offline. All the Jan 17, 2023 · I am trying to setup a routine to notify me when the controller or door go offline by using the device health property visible in the Routines. I finally decided that I would try one device removal Oct 12, 2024 · I have on a number of occasions (including today) seen devices listed offline in the SmartThings app and in the web interface. So seems to be a smartthings zigbee issue. @twack Todd Wackford’s MimoLite Power Is Out uses this same concept to monitor a MimoLite device as a contact sensor and send the notification. Mar 17, 2016 · I won’t be porting this SmartApp so it will stop working when the Groovy platform is retired. I decided Aug 1, 2023 · Instead of a device turning on every 0. Sensors are detecting motion, Cree bulbs and Smart plugs can be turned on and off with the app. Removing and re adding them doesn’t seem to help. Reset the router. Aug 16, 2021 · I’m using Smartthings since the V1 Hub. May 12, 2021 · Is it shown offline in smartthings and in the kasa app or only in smartthings? In this case, it could be a problem with the services linked to kasa smart app and it could be solved by refreshing the link in settings. ” It tracks the status entries from device check-in‘s in the smartthings cloud, and then when time has gone by without a check in (you get to specify the time), it will notify you. Each device keeps adding an unknown device into its route. It checks them every 12 hours which is good enough for me. Plus, find out where to seek expert support from SmartThings through Oct 6, 2020 · Hi! I have a SAMSUNG UE 65 TV. 55 am (approx 10 hrs ago) all the smartthings zigbee devices have all suddenly become unavailable and are reporting as Offline. Question is, how can I use core to notify me when a device goes offline or unavailable. I’ve noticed that sometimes the device will show up as “offline” in the SmartThings app. It does seem to be more frequent with AT&T Arris BGW210 gateways versus other ISP equipment. “ “Online“ has a very specific meaning in smartthings: it means that the device has checked in with smartthings. Muting Jul 5, 2022 · I have a LAN edge driver that shows devices as online in the dashboard screens and functions properly. I thought I’d get a different brand to see if that would fix it. Devices & Integrations. (And no, not every Matter device speaks IPv6… and yes, there are ARP caches, theoretically everything should get the message if an IP address changes, but we don’t even know what the firmware of our ST May 25, 2024 · B) Then get a smart battery powered device with dry contacts that you will use to monitor whether the dumb device in A) has power. I have no issues using other APs or routers. Apr 6, 2017 · 2017-03-11 - Update: Added the ability to be notified if your Hub goes offline / online. However, since the world hates me (that or I’m not getting the gist of things as much as I thought) now everything went offline. I would pay someone to write such an app. ” So, all locally executed devices are cycling offline. Aug 6, 2024 · I’ve seen users post about setting up Edge driver sequences. Which was fine, up until a few weeks ago where I’m constantly getting notifications that they are going offline. If that bridge device goes offline, it marks all of the child devices offline as well. It’s a flexible solution with tons of capability for add-on features. every few days, one or two lamps turn offline, not always the same lamps. Wondering if the issue is related to the firmware update. Is there any way to create an automation to alert me when a device goes offline for more than X minutes? Mar 28, 2022 · Offline Notifications - Besides using Webcore or physically looking through all of my 150 devices on the ST App, is there any way to get notification that a device is offline Automatically? Feb 13, 2019 · Everything went better than expected. If you lose power you're probably going to lose internet also. In the Smartthings iPhone app it showed as offline too and couldn’t be Sep 30, 2023 · Hello, when I got home tonight, I found that 23 (of 146) of my devices are suddenly offline. Settings>Apps>Smart Things>Storage>Clear Cache and Restart your device to see if the status updates. One is a Smartthings outlet and the other is a smart bulb. All devices are shown as offline. 99. Happened two nights ago and they restored overnight, then happened again today. 5. Nov 14, 2024 · Not sure if anybody else has experienced this lately. Ever since yesterday, I got these notifications about 10-20 times already. It’s frying the batteries. There have been signs that ST were intent on grouping health related things like online/offline status, battery and signal strength together but nothing particularly useful for end users seems to have happened as a consequence. Following directions I’ve Aug 30, 2023 · Reviewing the data I had, zigbee devices powered by external energy, light bulbs, plugs, switches are marked Offline after 20 or 25 minutes without receiving messages. But right now my problem is that about 3 of my 10 sensors are “offline” and the idea of going around and pulling batteries Jul 31, 2024 · I received a notification that my door lock went offline and isn’t going back online. I have since cold booted the hub with Jun 6, 2020 · One or more off the locks will randomly go offline and later back online in the new ST app. I know this isn’t ideal for a lot of people, but it is needed to Jan 4, 2017 · Hi, I just had smartthings same me from some water backup so while expanding my leak sensors i logged on to the developer web site for my hub and its been months since i have. It seems to affect all types of devices - GE Light switches, gocontrol garage door controllers, aeotek multi-sensors, and Schlage door locks. Clearly there is a problem with SmartThings keeping actual track of what is and is not offline. Jun 5, 2023 · I am using approximately 50 zigbee devices in my home. I guess I really want to be able to monitor both a particular outlet and also main house power, although monitoring a plug is probably my first priority. Sometimes showing the wrong status (contact sensors showing open when they are closed). Is there any way to create an automation to alert me when a device goes offline for more than X minutes? Otherwise it seems like my critical devices could go offline without me knowing, making them very useless. Oct 24, 2024 · I have observed behaviours in smartthings for over a year where my z-wave in wall switches “randomly” drop offline and the only way to recover is to forcibly remove them and then re-add from scratch… It happened again yesterday, 2 switches offline within a couple of hours of each other… I’ve been better at keeping tabs on what’s going on through the advanced web interface and I’m Apr 13, 2018 · Sometimes you will see this work incorrectly when you tell echo to do something, echo passes the message over to SmartThings, SmartThings does it but smartthings takes too long to get the acknowledgment back to echo and echo will tell you that “smartthings is not responding” even though everything worked the way you wanted it to. I do have a single ghost device but a ling list of OFFLINE devices – only one device has this ghost device in its route. I pressed the open button on the app and sure enough it opened the blind that was showing offline. Today I discovered that all my devices are “offline”, including virtual switches. Using Core to notify when Devices go Offline? Automation Ideas. Jun 22, 2023 · As of last night 12. I had a zigbee blind go offline overnight and when it connected back, it created a new blind with the generic name you normally get when adding a new device. I am beginning to think that I have a hub Nov 3, 2024 · Fixed / static IP addresses are always a good idea for fixed / static devices, like smart home devices… Rule of thumb: if you permanently install a WiFi device, it should get a fixed IP. Allows you to easily see a list of information about your devices like battery percentages, temperatures, how long since last event, switch state, etc. And it doesn’t matter how far or close the device is located from the hub, because WiFi is a star topology with the router (not the hub!) in the middle. Jan 18, 2023 · Hi, I have made an ESP32 direct connected device. Dec 2, 2020 · The bulb in smartthings shows offline during the day,… This is expected as that string is providing no power to that bulb during the day. I excluded the device, deleted from SmartThings then readded. Still, they come and go, and I still have about Aug 10, 2024 · Good aftrnoon is there the possibility to have a messagge offline device? I can see the my device on or offline status, but i can not send a . Different devices then go offline, then come back online later on. From Galaxy Wearable App - Tap SmartThings Find notification. Jan 12, 2023 · smartthings is really lackluster in this area. After install for a few days smartthings would see this bulb powered up and be able to run other automations as directed. Nov 14, 2024 · Discover why your SmartThings hub is offline with insightful troubleshooting steps in this article. I’ve found several “smart” GFCIs but they don’t give any indication that they’ll notify if tripped, only that they can be used to control Feb 23, 2021 · Looking for any suggestions regarding why all of my battery powered zigbee devices have suddenly gone offline. Jan 8, 2017 · Today I learned that I can access my device / smartapp info at: https://graph. The routines can also send commands to the device even if it is offline and if the network is good the device answers and goes online. You can set up to get alerts and show in app when any device is offline. And you can buy devices that have tamper alerts if you want those. The only way I believe this could work would be for the device to detect it’s not communicating and make the LED blink or turn off/on. Back in Nov 16, 2024 · Sure thing! Assuming you have SmartThings added to Google Home and the device is visible there, you can use the script editor of Google Home to send you a push notification when SmartThings tells Google Home the device is offline. The ST Routines does not show Tags as a triggering device. But when I do lock or unlock from the app, or operate the lock physically, then the device shows online in smartthings app. This year i was planning on upgrading even further, by upgrading to smart light switches and outlets. Does anyone know of a software solution (Tasker, etc. My devices are all still connected using the HA smartthings integration. The thing is – the device is actually NOT offline. 2 to the app store today, we’re also going to start sending customers two new types of valuable notifications: an alert when your Hub goes offline, and an alert when the battery levels in your devices are low. I basically used a common battery powered door/window switch on a no-voltage side of a relay, and wired the other side of the relay to a 110v lamp cord that plugs into the circuit you are trying to monitor. no Nov 15, 2023 · On Monday evening, I got notifications that about 38 zigbee and Z-Wave devices went offline. I assumed there would be a CoRE I don't check my smartthings app very often, but when I do I usually find at least one device that's show 'offline'. One is for the house hot water baseboard and one is for the indirect hot water heater. I wanted to update my automation temperature control to add cooling setpoints but any time I try to set the temperature smartthings says the device is offline and fails to change the temperature. Afterwards, you will get a notification from the Alexa app any time the device is offline, you also get the bonus of notifications if the device hears glass break or a co2 or fire alarm. Is there a way to reset and re-add the hub without losing my automations? Mar 10, 2020 · It is specific to the ST WiFi device. i need to cut the power and give it back in order to put them online again. The forced pathway Issue is just a matter of how you’ve laid out your network. com So I went and checked them out. Thank you Lucas If you have multiple smart devices of the same type, changing the name can come in handy. Tried to repair z-wave network. I get spammed with low battery notices though which is painful as my Visonic contact sensors can go months at like 11% or less, but that’s a separate issue. They are 110V pumps and probably draw under 1A when running. June 16 - Issues with Device Control and Automation Execution June 17 - SmartThings Platform Degraded Performance June 21 - Issues with Hubs, Device Control and Automation Execution June 22 - Issues controlling Hub-connected devices June 23 - SmartThings App Degraded Performance Feb 28, 2020 · Look at the devices offline in the IDE and look at their Next Hop field. I have tried excluding and re adding it back to the Hub without success. Also note that after a firmware update many devices can take upto 48 hours to come back online, it appears to have something to do with the device health status. when the dumb device loses power, The smart device will change state and report to the hub. Yes. You should report it to SmartThings support to investigate it. My problems started yesterday with the Smarthings Platform issues. My Smartthings v3 hub also shows up as offline in the Smartthings app. Only was able to sucessfully get alerts for on/off when using the button on the device or via remote/app. So I power cycled the Hub which had a green light. As noted by the title, All my z-wave devices are offline. I’ve got a hub v2 running firmware 000. Oct 12, 2020 · Please help. 4Ghz frequency band. Install smart app, Simple Device Viewer. It randomly went offline and I haven’t been able to reconnect it. When this happens, I have to unpower and repower the device to get it to show up as connected in the SmartThings app again. There is no inherent functionality in SmartThings to notify you when a Device is offline (out of network, dead batteries, etc. Happens to sensors close to the base and far away. Zigbee devices powered by battery, smoke, contact, fingerbot, … are marked Offline after approximately 2 hours 30 minutes without receiving messages from the device Aug 24, 2022 · SmartThings Community Device health/monitoring. They all are Dec 25, 2024 · So on this Christmas day, all of a sudden I have 29 Z-wave devices go offline again for no reason, this is not all my Z-wave devices, but a lot of them, all Zigbee devices are fine. When I plugged it back in, it never got back to a green light, staying at flashing 3 small blue leds and now the app had all devices offline. I’ve tried to reboot the hub, rebuild the zigbee mesh by powering off the hub for 30 minutes, remove and restore batteries to devices, etc. Sep 14, 2018 · I am trying to figure out a way to send a text or push notification when a GFCI outlet trips. I have not added any additional devices in months nor added any device integrations. Any tips so I can get notification if something is potentially not working properly? Feb 28, 2016 · When the hub is offline for any reason we know there is a push notification that goes out 5 minutes after activity stops, there is an associated event in the hubs event list, do you know if that event can be subscribed to? That would be best case scenario. I was gone for the week before that so it may have been this way for a while. Only the Zwave devices are affected. Some of them would ‘recover’ when the switch was toggled. To my chagrin, I got the exact same result. I’m in the process of moving my automations from Webcore on SmartThings to Node Red. I have tried several z-wave repairs, that all fail on multiple devices. Why dont i get a notification showing that they are offline and are they really? when i try to refresh the device on my app nothing Feb 16, 2021 · Hello community, is there any trigger I can use with my (already configured) pushover notification system? I would like to receive a notification when my Yeelight bulbs or Shelly devices goes offline, but I don’t know which trigger I can use. A friend of mine is experiencing Contrary to what Robo_Joe said, Smartthings will send you a notification when the hub goes offline. 5 - 1 second in the living room like with smartthings, all my ~25 devices in the living room come on in around 1 second in total. Well, all Zigbee devices, to be accurate, but one (a Zigbee Sonoff button). When I click an offline switch though, it still works. Apr 17, 2017 · About two weeks ago, some of my devides started going “offline” in the app, and in the developer console I see the same thing. I am not sure, which is used - is there some way to check that? Either way - my problem is that my Hue sensors go offline every now and then. All of my Smartthings Wi-Fi devices still show up as online and work as expected. It hasn’t gone offline since. May 27, 2022 · (I edited your title because “offline” and “disconnected” are actually two different things on the SmartThings platform. I have deleted them from the app and am trying to add them back on and the hub does not recognize them. I’ve tried excluding it multiple times in a row and it always shows that 1 device was Mar 29, 2019 · I have two Schlage touchscreen deadbolts. Checked the IDE and all my devices are ACTIVE/ONLINE. HUB, Wemo switch, TPLink switch - not Ecobee - working, So is it just wait and hope samsung fixes the problem? Sep 22, 2024 · Hi folks. See if there is a common device that all of the offline devices have listed as their Next Hop, and if so, power down that device and see if the offline devices come back online. I recently merged everything over to the new app. ST v3 hub. Nothing changed it just started happening. No way to tell if doors or lights are left open or on. One of them is working 100% of the time without issues. That’s pretty much the gist of it, but […] Oct 29, 2020 · I have a bunch of Visonic contact sensors that overall are great, but they drop down to low battery level and stay that way for months. sm… The problem started this afternoon, devices kept going off line, i have rebooted the hub on a number of occasions . One of my most important automations is a process that lets me know if a device goes offline. I can control hue lights using the hue hub and wifi switches. The working copy of the device I can exclude/include just fine, but the “offline” device is driving me crazy that I can’t get rid of it. I go to the app itself and everything looks good Oct 26, 2022 · Currently using Webcore for this. I tried turning off Nov 18, 2020 · Is there a 15A GFCI that can send us a notification if it’s tripped? We don’t care about controlling any devices that are connected to it, we just need to know right away if it has tripped, as it’s for our home humidifier and condensate pump. Things seemed to be functioning this morning but when I sent a command to alexa she said the device was not responding but the command was completed. 4GHz network. Devices go offline from a few minutes to hours, then come back online. ST talks to a different Hub (Hue/Bond/SwitchBot) and adds child devices from those hubs/bridges. Tried to reboot the hub. When the switch gets turned on it in turn turns on the bulb. You can’t communicate to an offline device to turn on/off the LED (assuming the supports that capability like some of the GE devices). I don't check my smartthings app very often, but when I do I usually find at least one device that's show 'offline'. In the last year or so i’ve been losing sensors left and right to “offline” status and of course many of these are now defunct so no customer support. Nov 7, 2023 · For those of you on Android, do you get device offline notifications? I’ve checked both the app settings and the system level app settings and everything is turned on. The strange thing is that ALL samsung smartthing devices show offline but a few non samsung devices are working (Lifx lights). Device added, but offline. Emanuele from italy Sep 26, 2020 · I jumped online tonight thinking I would find a solution, but it appears this has been a problem for quite sometime, what a disappointment! I too have trouble with the new app, it seems far more flaky than the classic, particularly when it comes to adding new devices. All my smart devices still work. It ever happens that one or more devices show offline only in Smartthings. Sep 2, 2022 · If you have critically important devices in SmartThings, and you need to know if they ever go into an ‘offline’ state, then this Edge driver can help you build the needed automations in the post-Groovy world. Both the locks are 5ft apart, so I don’t think it’s the Jun 1, 2016 · At some point in the last few days Alexa has deemed my virtual (simulated) switches as ‘Offline’ even though they work fine from the ST app. 9% of the time that will indicate your internet went down or your power to your hub went down. The downside was that it was a door lock. I have a Schlage lock be468cam619 that was working fine until yesterday. This was about 3 locks, 2 contact sensors and 10 dimmers or switches. But it does go offline after sometime. 2017-03-08 - Update: Added support for SmartThings “Health Check” capability. I’m trying to find a way to receive a notification when this happens so that I can take care of it. Looking Oct 3, 2023 · I have not looked at my app for a while - i use it to control some thermostats and so i ignore it during the summer. But when that bridge comes back, there isn’t a callback to have the child devices check as well. I’ve done some searching and I’ve found a few possibilities, mostly Coming over from Smartthings and have a mixture of Zigbee & Z-Wave devices on my network. RecentlyI moved to a new apartment and decided to buy a V3 HUB and use zigbee automation for everything. I then tested them by opening the May 18, 2023 · Having trouble with devices connected to your SmartThings hub appearing offline? Check out our troubleshooting guide for tips on fixing connectivity issues and getting your devices back online. The specific use case is that I have a fridge plugged into a GFCI that occasionally trips, cutting off power to the fridge and causing my frozen goods to defrost. C) Then you can just write a very simple routine in the SmartThings app for when the Smart device changes state. I got a leviton z-wave switch. I have changed the battery on the some of the sensors, at which time I am not unable to re-connect to the hub. To my utmost surprise, two of my multipurpose sensor are “OFFLINE”. One thing i notice is that when i try to exclude it that even that fails. A few days ago May 10, 2019 · Everything I have read so far seems to provide notifications for an offline SmartPlug only for the case when the SmartPlug also interacts with a Hub. Jul 25, 2023 · By popular request, we put together a few HTTP endpoints on the SharpTools Labs server to make it easier for SmartThings users to check the status of devices in their home, including offline status and battery levels. I have never had this happen before in the three Dec 3, 2019 · Try to reboot the hub. Out of these devices: The smart bulbs/lamps randomly go offline. I migrated from another hub and moved everything over and this one device got moved over twice and shows as offline. I have tried to reboot the hub both manual and ide, repair z wave, change batteries in those that can. Sep 26, 2017 · Any Device Offline Piston. Sep 30, 2021 · Hi I have added both [bogdanalexe90 : Hue Motion Sensor] and [digitalgecko : Hue Motion Sensor] device handlers. I also noticed my Smartthings Wifi hubs firmware was recently updated to 047. Build automations based on device online/offline status. She replies ‘sorry, the device is not responding. I verified in the logs that the device is actually still online and never goes Aug 29, 2015 · Hey everyone. I just got a heat pump installed and have cooling for the first time. Aug 22, 2018 · This morning I woke up to find several of my devices showing offline from Smartthings Motion Sensors, some of my Cree bulbs and Smartthings outlets. It seems that it can take the hub quite some time to mark that the status has changed in either direction, such as going offline or coming back online, so if you test it by removing a battery for example, do not expect the alert right away. I need to close the app again to recover. It was working fine initially but now its not May 4, 2018 · So if your power is on and your Wi-Fi is working, but SmartThings is being flaky or the SmartThings cloud is unavailable, the remotelync will be able to notify you when the ecolink cannot. I’m not very savvy when it comes to creating these sort of rules/pistons and only managed to get it working within webcore because someone shared their piston and I just edited it for my own devices. As soon as I turn my TV off, it appears offline in ST. ). essage when i have a device in off line mode. If your Wi-Fi AP is configured to support 5Ghz frequency band only, try changing the Wi-Fi AP settings to include support for 2. I also see no errors in a zwave repair. Router says connected but no color icon in the tile on the home screen. Find solutions to resolve device offline problems and get your devices working seamlessly again. Oct 9, 2024 · Currently 25 of 81 total devices are cycling offline; these 25 devices correspond exactly to all devices categorized as “locally executed. I did notice that toggling the device updates it’s state on the app. SmartThings Blog – 11 Feb 14 Feb 6, 2020 · I’m kind of new to smartthings… over 2019 i picked up: door sensors, lights, outlets and a bunch of buttons to control some of this stuff without having to use the app. If I then pull to refresh, each of the components shows itself as offline. Please check its network connection and power supply. Aug 24, 2024 · Make sure the device has a static IP. It has changed a few times and has never really been usefully documented. (george Jul 1, 2023 · Same here! Im facing a very similar issue. Tried repairing the z-wave. I could turn it on or off via ST (I use a Samsund S9+). I set one up just now and then unplugged it to see what happens. Note, though, there is an option to notify if goes offline or not and the default is to NOT notify. 50-21) confidently stating that I had a significant number of devices offline, both virtual and physical. Yet these devices still respond to all routines and can still be controlled thru the web interface. 00004 Both had been fine until about 20 July when the smart bulb stopped being controllable via Alexa as it was showing as offline. smartthings. Feb 25, 2022 · Disconnect the power from your devices, then reconnect and check status on your SmartThings hub. Jul 27, 2022 · In the last week or so I’ve started to have problems with 2 devices being offline. The thermostat is online and can be Jul 3, 2020 · Woke up this morning to the Android app (1. 7. qegfr kptvytx wqo iguiv rsznrw nldn pvvsb qwwla vkzqbyn vcmbpd