LivePerson to Acquire Co-Browsing Technology from Leading Collaborative Web Services Company
New York City on 16 June 2014
LivePerson, Inc. (NASDAQ: LPSN), a leading provider of live digital engagement solutions, today announced that it has signed a definitive agreement to acquire Germany-based startup, Synchronite LLC, a leading provider of co-browsing technology.
“Our vision at LivePerson is to transform digital commerce by enabling brands to provide rich and innovative customer experiences. We’re very excited to integrate Synchronite’s exceptional co-browsing technology to LivePerson’s platform to enable businesses to seamlessly offer high-touch engagement options to guide valuable customers through their online journey,” said Robert LoCascio, CEO and Founder, LivePerson. “We welcome Synchronite’s strong team of developers to LivePerson as we continue to focus on delivering more value to our customers by broadening and strengthening the live digital engagement capabilities of our platform.”
Synchronite offers industry-leading co-browsing technology and brings a strong team of talent, including two PhDs that share several years of combined experience in industry and applied research. Synchronite’s collaborative solution works with complex web applications across all modern browsers on all devices and even allows for offsite co-browsing, while promising speed, security, and scalability.
“Brands today have the opportunity to deliver an online experience that matches or even surpasses the in-store experience, ensuring greater customer loyalty. By integrating our co-browsing technology with LivePerson’s platform, we can help businesses worldwide engage consumers in a rich, meaningful way, helping them complete their online journey and making them feel valued,” said Christian Thum, Co-Founder of Synchronite.
Stefan Seedorf, Co-Founder of Synchronite adds, “It has always been our mission to bring co-browsing capabilities to large enterprises, meet their highest requirements, and help them leverage the potential of real-time customer interaction. Being part of the LivePerson family makes this possible on a global scale, for businesses of all sizes.”
LivePerson offers an innovative formula for live digital engagement, integrating patented predictive targeting technology with a full suite of innovative engagement tools. LivePerson’s platform helps brands understand their site visitors’ intent and value, enabling them to meaningfully connect through engagement tools including chat, voice, personalized messaging, video chat, across all channels and devices. By adding Synchronite’s co-browsing solution to the LiveEngage platform, LivePerson customers will be able to provide real-time collaborative assistance to help consumers complete a task, such as filling out a form, resolving a technical issue, completing a purchase, navigating a website, and more, helping brands improve the digital customer journey while increasing conversions and reducing abandonment.
About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
