Interoute expands ISO 20000 certification for Unified Computing Solutions
Interoute expands ITIL ICT Service Management industry best practice certification
London on 2 December 2014
Interoute, owner operator of Europe’s largest cloud services platform, has expanded ISO 20000 certification across their European Operations Centres and Data Centre Operations. Interoute successfully completed the expansion of ISO 20000 to the Sofia Operations Centre and Data Centre Operations in London and Paris. The scope of the ICT Service Management now covers Data Centre Operations in Amsterdam, Berlin, Geneva, London and Paris with integrated quality service management control through Interoute European Operations Centres (Prague and Sofia).
Interoute’s strategic approach is to combine ISO 20000 and ISO 27001 industry proven best practices in an integrated Enterprise Quality and Security Management System to meet the critical business technology demands of its customers. The comprehensive scope of the ISO 20000 certification aligns to ITIL service management industry best practices applied across the Interoute Unified Computing portfolio which includes Interoute Virtual Data Centre (VDC).
ISO 20000 represents the accreditation standard for ITIL service management processes, providing an internationally recognised ICT service management standard for corporate quality assurance. Interoute applies ITIL controls across the Unified Computing service management life cycle to ensure quality operations are in line with clearly defined process performance metrics.
Joe Stevens, Chief Security & Risk Officer, for Interoute said: “Interoute applies ITIL best practices across our operations to ensure quality is integrated into our operations processes. The comprehensive scope of our integrated Enterprise Quality and Security Management system demonstrates our commitment to excellence for our customers.”
The accreditation provides Interoute’s customers with verifiable third party audited assurance of quality process controls applied to their outsourced information technology across the Interoute infrastructure platform. Interoute Unified Computing solutions include data centre and colocation services, as well as database and application management. Interoute’s advanced networking and computing capabilities also provide its connectivity and managed hostingcustomers with access to Interoute Virtual Data Centre. This global Infrastructure as a Service (IaaS) solution delivers scalable, on demand computing flexibility that can be burst into easily and securely from within a customer’s existing Interoute online management portal or by using the Interoute VDC API. Customers can also deploy services from Interoute’s broad communications offerings, which include Conferencing, Voice and Video solutions as well as integrated collaboration services such as Hosted Lync.
Interoute strategically manages quality and security through integrated ISO 20000 and ISO 27001 policies and process controls applied across the company’s operations and customer solutions. Interoute provides dedicated Service Managers and technical service management resources to ensure customers are supported across the lifecycle of IT services.
About Interoute
Interoute Communications Ltd is the owner operator of Europe’s largest cloud services platform, which encompasses over 67,000 km of lit fibre, 13 Virtual Data Centres, 12 hosting data centres and 31 collocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises, as well as every major European telecommunications incumbent and the major operators of North America, East and South Asia, governments and universities. These organisations find Interoute the ideal partner for computing, connectivity and communications and developing new services. Its Unified ICT strategy has proved attractive to enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit andinfrastructure. With established operations throughout mainland Europe, North America and Dubai, Interoute also owns and operates dense city networks throughout Europe’s major business centres.
