Brüel & Kjær enhances global customer support and reduces costs by over 50% with Unified Communications from Interoute

Cloud Contact Centre and Skype for Business solution implemented across 3 continents in just 4 months

London on 19 January 2016

Brüel & Kjær, a global leader in sound and vibration measurement and management, has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking fromInteroute, owner operator of one of Europe’s largest networks and a global cloud services platform. The new communications platform was up and running within just four months of contract signature. Brüel & Kjær has transformed its customer service delivery across the globe using the new collaborative, flexible and cost effective features.

Brüel & Kjær is the world’s largest manufacturer and supplier of sound and vibration measurement equipment, systems and solutions. The company operates through an international network of partners and sales offices, with its local teams supported by a global group of engineering specialists. This business model requires an integrated communications solution that not only facilitated collaborative working through international voice, video and screen sharing, but which also supported its customer call centre service.

Jonas Toft Olesen, Global IT Manager at Brüel & Kjær, commented: “As a global organisation, the way we work with our customers is changing and it’s important that we get closer to provide the best service. Interoute is now a strategic partner for us because it was the only provider we found who could merge our telephony, Contact Centre and Skype for Business solutions on a global scale – and they reduced our costs by more than half in the process. Interoute has a huge network and global presence and was able to port our numbers everywhere that we needed them.”

Mark Lewis, VP Communications and Connectivity at Interoute, said: “With innovative global customers such as Airbus and Ferrari, fast and high quality communications is a vital foundation for Brüel & Kjær’s success. Interoute’s global infrastructure provides flexibility and scale for Brüel & Kjær’s, allowing the company to transform its customer support and bring new solutions and services to market quickly.”

Interoute Hosted Skype for Business integrated with Contact Centre and telephony

• brings Brüel & Kjær’s customers, customer service representatives and in-house experts closer together, regardless of geographical location and time-zones.
• integrates useful collaboration features such as Presence with Contact Centre, making it easy to know who is available, share screens and chat, enabling more interactive and productive calls.
• includes Interoute One voice DDIs which provide local calls globally, with simplified billing and cost visibility across the organisation.

Brüel & Kjær’s solution uses Interoute Virtual Data Centre cloud zones in Hong Kong, New York and Amsterdam, ideally located to host Skype for Business and Contact Centre close to users, lowering latency, and improving call quality.

About Brüel & Kjær

Brüel & Kjær Sound & Vibration Measurement A/S supplies integrated solutions for the measurement and analysis of sound and vibration. As a world-leader in sound and vibration measurement and analysis, we use our core competences to help industry and governments solve their sound and vibration challenges so they can concentrate on their primary task: efficiency in commerce and administration. Our Mission is to help our customers measure and manage the quality of sound and vibration in their products and in the environment. Our Vision is to be the first choice and long-term business partner, delivering innovative technical solutions which create sustainable value for our customers. We will be a profitable business and a great place to work. www.bksv.com

About Interoute

Interoute is the owner-operator of one of Europe’s largest networks and a global cloud services platform which encompasses 12 data centres, 14 virtual data centres and 31 colocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises and many of the world’s leading service providers, as well as governments and universities. Interoute’s Unified ICT strategy provides solutions for enterprises seeking connectivity and a scalable, secure advanced platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout Europe and USA, Interoute also owns and operates 24 connected city networks within Europe’s major business centres. www.interoute.com

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